21 - 22 November, 2017 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Meet the Speakers

Confirmed Speakers


Mike Dudarenok
Mike Dudarenok
Chief Customer Officer
Flight Centre
Mark  Capps
Mark Capps
Regional Manager, Community Operations (ANZ)
Uber
Susanne Stevenson
Susanne Stevenson
Director Customer Futures & Insights
IAG New Zealand
Michael Weeding
Michael Weeding
Director, Digital and Design – Wealth, Customer & Solutions
AMP
Charles Weiser
Charles Weiser
Head of Customer Experience- CX Innovation Lab
Optus
Anita Hawthorne
Anita Hawthorne
General Manager – Customer Experience
Air New Zealand
Barry French
Barry French
Program Manager - Data Driven Experiences
Westpac
Tina Morrell
Tina Morrell
General Manager, Customer Value Proposition
NRMA
Fernando Samaha
Fernando Samaha
Head of NPS
National Australia Bank
Sarah Graham
Sarah Graham
Head of Customer Initiatives
National Australia Bank
Craig Lauchlan
Craig Lauchlan
General Manager – Customer Experience Transformation
AGL Energy
Paul Cahill
Paul Cahill
General Manager – Customer and CRM
Tabcorp
Jane Cohen
Jane Cohen
General Manager – Consumer, Chief Customer Office
AusPost
Joanne Stone
Joanne Stone
Director of Customer Experience
Hudson
Agnieszka Hatton
Agnieszka Hatton
Head of Business Insights and Analytics
Commonwealth Bank of Australia
Leigh McDonald
Leigh McDonald
General Manager – Direct Channels
Kiwibank