Paul Jenzen

Senior Manager CRM & Customer Experience, Hyundai Motor Company Australia

Paul is the Senior Manager of CRM and Customer Experience at Hyundai Motor Company Australia.

His remit comprises of CRM, Sales and Service Experience functions supporting 170 Hyundai stores and 1.3 million vehicle owners.

The CX team has been working on improving customer journeys, developing a customer 360, integrated digital capability and combining new processes and technology to drive satisfaction and advocacy.

Hyundai’s capability in Voice of Customer and Digital Service Experience programs have delivered measurable improvements in customer experience over recent years.

Exchange Day One: Thursday, 21st November 2019

8:20 AM Chairperson’s Opening Remarks

2:10 PM HYUNDAI AUSTRALIA’S DATA-DRIVEN APPROACH TO DRIVING CUSTOMER EXPERIENCE OUTCOMES

Learn how Hyundai used their customer insights platform, new digital touchpoints and staff engagement programs to drive real change for the Hyundai Customer Experience
Understand how Hyundai approached their CX challenges and explore the concepts of ‘CX incrementalism’ vs ‘CX transformation’.

Exchange Day Two: Friday, 22nd November 2019

8:30 AM Chairperson’s Opening Remarks

Check out the incredible speaker line-up to see who will be joining Paul.

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QUESTIONS?

Email: enquire@iqpc.com.au