9 - 11 November, 2020
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WHAT EXECUTIVES ARE SAYING
Highlights of Customer Experience Leaders Exchange 2019
THE EXCHANGE FORMAT
1:1 Business Meetings
Take part in one-to-one private business meetings with data and analytics solution providers that can help you navigate your biggest challenges.
5 Star Venue
Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury at the Mercure Gold Coast Resort. Bonus: Accommodation is waived for qualifying attendees.
Mix & Mingle
Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities.
WHY JOIN THE CX LEADERS EXCHANGE
The Customer Experience Leaders Exchange is the most exclusive gathering of CX leaders in Australia. Bringing together 50 of A/NZ's leading CCOs and CX executives at the Mercure Gold Coast Resort, we will benchmark, network and deep-dive topics specifically relevant to those leading the most advanced strategies for CX transformation in Australasia.
2019 Speakers
Charles Weiser
Head of Customer Experience, Digital Consumer Group, Consumer Australia,
Optus
Jay Sellick
Chief Customer Officer,
Sportsbet
Kylee Clydesdale
Senior Manager, CX Capability and Transformation - Client Experience & Marketing,
AMP
Sarah Graham
Head of Customer Experience Initiatives,
NAB
Jill Baptist
Executive General Manager – Customer Futures,
IAG
Lisa Dowie
Chief Customer Officer,
PEXA
Van Dissing
Program Director, Service Revolution Transformation,
BT Financial Group
Timothy Naylor
Head of Customer Strategy & Insights,
AGL Energy
Andrew Farries
Director – CX Consultng
Confirmit
Ashley McVey
Manager, CX Strategy
NAB
Scott McMillan
Advisory Principal, CX Leader
ServiceNow
Project Analysis
Your specific challenges are put under the spotlight and unpacked by peers and experts through outcome based group discussions.
Benchmarking
Customise your agenda by pre-selecting from over 25 crafted sessions reflecting the strategic issues senior data & analytics executives have identified as priorities.
Exclusive
The Exchange gathers only 50 top tier data and analytics executives in order to maximise interaction and learning, and provide actionable takeaways that will guide digital transformation projects.
SECURE YOUR VIP SEAT
If you’re interested in reserving a VIP spot at the Customer Experience Leaders Exchange, reach out to us before spots fill up – limited availability.
Free Content
Customer Experience Leaders Exchange 2019 Post Show Report
Australia’s 3rd annual Customer Experience Leaders Exchange saw 50 of the best minds in the A/NZ CX community come together in the Victorian Goldfields to share ideas, learn best practice and source solutions.
Customer Experience Leaders Exchange 2019 Event Guide
The 3rd Annual Customer Experience Leaders Exchange, held 20 - 22 November 2019 at the RACV Goldfields Resort, Victoria, was an exclusive, invite only event that brought together 50 of Australasia’s top CX executives to network, get inspired, and learn the latest strategies for CX transformation.
Oracle's CX Cloud Suite is a model for the next generation of service delivery platforms
Businesses rarely operate their customer service organizations in isolation anymore. The contact center has evolved from a siloed arm of operations into a unit that needs to be more fully integrated with the rest of an enterprise.
Using data to build a meaningful customer experience: In the spotlight with Neil Hoyne, Head of Customer Analytics, Google (US)
In this article, Neil Hoyne, Head of Customer Analytics at Google (US) shares how you can make start to truly engage your customers through effective data capture and measurement techniques...
2019 Partners
Media Partners
