An Invite-Only Event Reserved for 40 Pre-Qualified Executive Level Customer Experience Practitioners
In November of 2017, we recently held our first ever Customer Experience Leaders Exchange! To much success, we will be taking invitations early and preparing for November 2018. Here's a sneak peek of what you can expect at our exclusive Exchange conferences. If you would like to be invited, find out if you qualify by requesting an invitation below.
Why the Exchange is Different
Invite only event
Access exclusively limited to Head/Director/General Manager of Customer Experience only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials
Solve your biggest challenges
Expand knowledge and thought leadership through conference and discussion sessions, sharing case studies, best practices and updates most relevant to your current priorities
Retreat-style Format & Customised itineraries
Each attendee is expected to be available for the full two-and-a-half days at the Exchange’s exclusive hotel setting, accompanied by two nights complimentary accommodation and meals. This guarantees almost 72 hours of valuable social engagement.
Exclusive 1:1 meetings
Meet and compare all the industry leading solution providers relevant to your business needs in only three days in a productive format. This is your chance to discuss your organisational requirements, ask questions, and tailor solutions to your business needs. No exhibition booths!
The Exchange Format
Pioneering industry speakers, capable of illluminating opportunities for business transformation address the whole audience at the open and close of each day.
Consultative Meeting Room
Each 30 minute meeting is set with the goal of exploring solutions to current challenges and examining the potential for future business partnerships.
Conference & Workshop Discussions
By combining innovative experience, positive trends are kicked into action, failing trends are terminated and visions are created along with plans for implementation.
Who Will You Meet?
The value of the exchange format is in the networking that takes place on site. The invitation only model means that you will only be interacting with individuals of the same level, organisation size, challenges and budgetary responsibility. With that in mind, the attendees at the Customer Experience Leaders Exchange will be of the following profile:
Chiefs / General Manager / Director / Head of:
- Customer Experience
- Customer Service
- Customer Advocacy
- Customer Analytics and Insights
From the following organisations:
- ASX 200
- Largest government agencies
Invitation-only event which will feature senior executives from leading global companies.
Customise your own itinerary. Select the conference sessions, BrainWeave discussions, and business meetings that match your initiatives and current business needs ensuring you have full control of your time at the Exchange.
Benchmark your current strategies and initiatives with other leading companies in our exclusive BrainWeave™ discussions.
Meet the leading solution providers relevant to your business needs in private, prescheduled, one-on-one meetings.
A wide range of conference and discussion sessions led by peer-level presenters sharing case studies, best practices, and unique updates that are most relevant to your current priorities.
Past Attendees Say it Best
Extremely well organised, very professional and personable. Content wise it was very good, and networking wise of high quality.Global Marketing Director, Aston Martin
A well run conference giving vendors and delegates pre-scheduled times for one-on-one discussions.Vice President, TRX
It is a rare opportunity to combine education, practical experiences of colleagues and opportunities to improve dept. processes.General Counsel, Fluke Corporation
The event was great! I really enjoy participating. It was one of the best exchanges I have attended. You and your team did a terrific job!Managing Director, Global Contact Center Citi
Probably the best event I've ever attended.VP & Head of Barclays Private Investment Management, Barclays Wealth
Brilliant. Informative. Entertaining. Engaging.Director, Customer Care, ADT
Excellent agenda, exceptional organisation, selected attendees... A perfect event.MD Customer Experience, FedEx
Very engaging activities and a great variety of sessions! The atmosphere was fantastic.Director – Global Performance Management, American Express