9 - 11 November, 2020
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Jenni Taylor
Head of Customer Strategy and Experience, Pepper MoneyExchange Day Two: Friday, 22nd November 2019
2:20 PM BREAKING DOWN SILOS AND DEMONSTRATING VALUE FOR YOUR CUSTOMER EXPERIENCE PROGRAM
Getting buy-in from your senior management is one of the biggest challenges faced by CX practitioners. This presentation will explore innovative ways to produce tangible results and a clear ROI for your CX efforts, while bridging the gap between silo-ed
departments.
- Getting top-level support and executive engagement
- Breaking down silos to create a holistic CX vision
- Transforming your business to get organizational buy-in across operations, marketing, sales, etc
Check out the incredible speaker line-up to see who will be joining Jenni.
Download The Latest Agenda
