20 - 21 November, 2018 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Cassandra Goodman


General manager Employee Experience and Feedback
Australian Unity


9:00 AM Underpinning Great Customer Experience with Great Employee Experience

With the customer-experience bar set higher than ever, organizations are coming under a growing pressure to match customer demands with a seamless customer service. By focusing on your employees and ensuring they have a positive experience in the workplace, not only are they incentivized to work more effectively, but it has a direct return on customer experience overall. In this session, Cassandra will discuss:

  • Delivering sustainable CX through investment in EX
  • Building employee advocacy through listening, learning and responding to employee feedback
  • The importance of leaders being role models for healthy and sustainable work practices
 


Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda