Whitepaper

Oracle's CX Cloud Suite is a model for the next generation of service delivery platforms

Oracle's CX Cloud Suite is a model for the next generation of service delivery platforms

Businesses rarely operate their customer service organizations in isolation anymore. The contact center has evolved from a siloed arm of operations into a unit that needs to be more fully integrated with the rest of an enterprise. This shift, which has taken place at leading companies but remains in process for many more, necessitates a re-evaluation of the underlying software and hardware stack.