20 - 21 November, 2018 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Tina Morrell


General Manager Strategy & Experience
NRMA


3:50 PM Transforming Your NPS Measurement Program To Collect Actionable Insights And Drive Innovative Customer Initiatives

With evolving technologies and approaches being applied to collect & ideate on customer feedback, this session documents Tina’s journey at NRMA where she takes you through her new Touchpoint NPS Program which is improving the collection & translation of customer voice into delightful propositions and experiences. In this session, Tina will discuss:

· Transitioning to a new Touchpoint NPS platform 
· How business units across the business have embraced the use of NPS and the features of the new platform 
· Customer insights that have driven customer and business outcomes



Check out the incredible speaker line-up to see who will be joining Tina.

Download The Latest Agenda