27 - 28 November, 2018 | Yarra Valley Lodge, Chirnside Park, Victoria, Australia

Shailesh Manga


Group Manager Digital Transformation
Vector Limited


9:20 AM PANEL DISCUSSION: Improving Project Prioritization By Linking Them With Data-Driven Commercial And Customer Outcomes

While customer voice has made it to the board-room, CX leaders continue facing challenges with securing management buy-in and budgets for initiatives that predominantly have been difficult to quantify into commercial outcomes. With a limited budget pool to access and multiple cross department business cases to compete against, this session will see the leaders address how they are overcoming these challenges by:

  • Securing management buy-in by tying CX investments to commercial business outcomes through data-driven evidence
  • The importance of storytelling in conveying objectives and adoption of practices across the organization
  • Tackling the prioritization challenge to ensure optimal use of resources and funds across the outlay of CX projects


Check out the incredible speaker line-up to see who will be joining Shailesh.

Download The Latest Agenda