CX Leaders Exchange 2018 Post Event Report

CX Leaders Exchange 2018 Post Event Report

With open discussion around both victories and their battle scars, Australia’s 2nd Customer Experience Leaders Exchange 2018 brought together the leading CX decision makers from some of A/NZ’s largest enterprises, all driven to create a better experience for their customers.

Despite coming from a variety of different industries, our leaders were united by the scope and scale of the challenges they faced. Covering everything from a stronger EX experience and changing customer demands, to new metrics and improved data architecture, the exchange gave a glimpse into the future of Australia and New Zealand’s CX space.


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