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An Invite-Only Event Reserved for 40 Pre-Qualified Executive Level Customer Experience Practitioners

Australian businesses are locked in a customer experience arms race, and those who are offering the greatest personalisation of service are winning.

Practitioners have more tools then ever to help them deliver a bespoke experience, with unprecedented customer insights, a proliferation of channels and intelligent automation on the horizon.

But it isn’t plain sailing, with customers expecting a seamless experience across all channels, loyalty at an all time low and staff struggling to adapt to technology change.

To help you stay ahead of the curve, the Customer Experience Leaders Exchange will focus on:

  • Leveraging customer data to tailor product recommendations and contact channels
  • Utilising automation and artificial intelligence to solve customer problems, and enhance the insights you are able to generate from your data
  • Developing consistent service across multiple channels and platforms
  • Enhancing customer loyalty through customer advocacy and retention programs
  • Driving employee engagement as a means to improve the customer experience

Featured Speakers

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The Exchange Format

Keynote Address

Pioneering industry speakers, capable of illluminating opportunities for business transformation address the whole audience at the open and close of each day.

Consultative Meeting Room

Each 30 minute meeting is set with the goal of exploring solutions to current challenges and examining the potential for future business partnerships.

Conference & Workshop Discussions

By combining innovative experience, positive trends are kicked into action, failing trends are terminated and visions are created along with plans for implementation.

Why the Exchange is Different

Invite only event

Access exclusively limited to Head/Director/General Manager of Customer Experience only from ASX 200, multi–nationals and the largest government agencies, so you can forge relationships with executives of the highest credentials

Solve your biggest challenges

Expand knowledge and thought leadership through conference and discussion sessions, sharing case studies, best practices and updates most relevant to your current priorities

Retreat-style Format & Customised itineraries

Each attendee is expected to be available for the full two-and-a-half days at the Exchange’s exclusive hotel setting, accompanied by two nights complimentary accommodation and meals. This guarantees almost 72 hours of valuable social engagement.

Exclusive 1:1 meetings

Meet and compare all the industry leading solution providers relevant to your business needs in only three days in a productive format. This is your chance to discuss your organisational requirements, ask questions, and tailor solutions to your business needs. No exhibition booths!


Your personalised schedule at an Exchange is certainly intensive, but also productive and rewarding. So, what makes Exchange different from other events you’ve attended?

Hear what our past attendees and sponsors have to say about the Exchange.

Who Will You Meet?

The value of the exchange format is in the networking that takes place on site. The invitation only model means that you will only be interacting with individuals of the same level, organisation size, challenges and budgetary responsibility. With that in mind, the attendees at the Customer Experience Leaders Exchange will be of the following profile:

Chiefs / General Manager / Director / Head of:

  •  Customer Experience
  •  Customer Service
  •  Customer Advocacy
  •  Marketing
  •  Customer Analytics and Insights

From the following organisations:

  •  ASX 200
  •  Multi-nationals
  •  Largest government agencies

Why Attend

Invitation-only event which will feature senior executives from leading global companies.

Customise your own itinerary. Select the conference sessions, BrainWeave discussions, and business meetings that match your initiatives and current business needs ensuring you have full control of your time at the Exchange.

Benchmark your current strategies and initiatives with other leading companies in our exclusive BrainWeave™ discussions.

Meet the leading solution providers relevant to your business needs in private, prescheduled, one-on-one meetings.

A wide range of conference and discussion sessions led by peer-level presenters sharing case studies, best practices, and unique updates that are most relevant to your current priorities.

Past Attendees Say it Best

Attendee Qualification Criteria

We qualify all attendees on job function, strategic responsibility, and budgeting authority to ensure you’re guaranteed to meet and engage with an elite group within the customer experience industry. To learn more about our Attendee Qualification Criteria, please get in touch with us below:

Event Partner
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