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An Invite-Only Event Reserved for 40 Pre-Qualified Executive Level Customer Experience Practitioners

Australian businesses are locked in a customer experience arms race, and those who are offering the greatest personalisation of service are winning.

Practitioners have more tools then ever to help them deliver a bespoke experience, with unprecedented customer insights, a proliferation of channels and intelligent automation on the horizon.

But it isn’t plain sailing, with customers expecting a seamless experience across all channels, loyalty at an all time low and staff struggling to adapt to technology change.

To help you stay ahead of the curve, the Customer Experience Leaders Exchange will focus on:

  • Leveraging customer data to tailor product recommendations and contact channels
  • Utilising automation and artificial intelligence to solve customer problems, and enhance the insights you are able to generate from your data
  • Developing consistent service across multiple channels and platforms
  • Enhancing customer loyalty through customer advocacy and retention programs
  • Driving employee engagement as a means to improve the customer experience

Why Exchange is Different

We understand that time out of the office is valuable, which means that maximising your return from attendance at a conference is critical. With that in mind, Exchange events distil the most valuable aspects of a conference or tradeshow into two days, and remove the rest.

We do this through a focus on:

Invitation only attendance

Access limited to decision makers from ASX 200, multi – nationals and the largest government agencies

Customised itineraries, enabling you to focus on your most pressing challenges

No exhibition booths – focused collaborative and one-on-one time with top tier executives

Who Will You Meet?

The value of the exchange format is in the networking that takes place on site.

The invitation only model means that you will only be interacting with individuals of the same level, organisation size, challenges and budgetary responsibility.

With that in mind, the attendees at the Customer Experience Leaders Exchange will be of the following profile:

Chiefs / General Manager / Director / Head of:

  • Customer Experience
  • Customer Service
  • Customer Advocacy
  • Marketing
  • Customer Analytics and Insights

From the following organisations:

  • ASX 200
  • Multi-nationals
  • Largest government agencies

Do I Qualify?

We qualify all attendees on job function, strategic responsibility, and budgeting authority to ensure you’re guaranteed to meet and engage with an elite group within the contact centre industry.

The key criteria are:

  • My company’s annual revenue is $500 million or above
  • I have a personal budget of more than $1 million for external solutions
  • I manage corporate strategy at regional, divisional or group level

If you haven’t yet received an invitation and feel you qualify to be an attendee at the event, email us: simon.benns@iqpc.com.au

Why Attend


Top Reasons to Attend

Invitation-only event which will feature senior executives from leading global companies.

Customise your own itinerary. Select the conference sessions, BrainWeave discussions, and business meetings that match your initiatives and current business needs ensuring you have full control of your time at the Exchange.

Benchmark your current strategies and initiatives with other leading companies in our exclusive BrainWeave™ discussions.

Meet the leading solution providers relevant to your business needs in private, prescheduled, one-on-one meetings.

A wide range of conference and discussion sessions led by peer-level presenters sharing case studies, best practices, and unique updates that are most relevant to your current priorities.

Sponsor Testimonials

We have been successfully running exchange events internationally for several years. The video below will give you an insight into why the format is so highly regarded by both solution providers and end users.

Sponsors & Exhibitors
Media Partners